Millions of broadband and mobile customers are set to be hit with bill rises from this April – but not all firms are putting up prices.

Telecom companies have just been banned by regulator Ofcom from linking mid-contract price rises to inflation – instead, customers must now be told in “pounds and pence” how much their bill will rise by. If a contract allows for unspecified price rises during your contract period, then you must be given 30 days’ notice and the right to exit penalty-free so you can find a cheaper deal elsewhere.

The new rules from Ofcom in from January 17 for new contracts and renewing contracts, which means millions of people on older contracts still face inflation-linked rises. Many broadband and mobile firms have already started to confirm how much your bill will rise by from this April – we’ve listed all the increases confirmed so far by O2, Vodafone, Three, Sky and more.

There are some firms that are not introducing price rises for vulnerable customers and those on social tariffs, which are cheaper packages designed for people on low incomes and benefits. But others have gone a step further and have confirmed that they won’t be increasing prices for any customers this year, including Giffgaff and VOXI. You can see the full list here:

Asda Mobile (Vodafone)

Giffgaff (O2)

Hyperoptic (broadband)

Lebara (Vodafone)

Lycamobile (EE)

SMARTY (Three)

Superdrug Mobile (Three)

Talkmobile (Vodafone)

VOXI (Vodafone)

The new rules were introduced after millions of people were hit by whopping bill increases of up to 17.3% in 2023, after inflation surged to a 41-year high that year. If you’re out of contract, we’ve explained how to save money on your broadband and mobile deal below.

An Ofcom spokesperson previously said: “Inflation might be low now, but as we’ve seen in recent years, it can be incredibly volatile, and we don’t think consumers should bear that risk. Our intervention means customers will have certainty and clarity upfront about the prices they will pay, so they can compare offers and select the best deal for them.”

If you’re out of contract, compare prices online to see if you can get a better deal elsewhere. Check how many minutes and texts you’re currently using, or your broadband speed, as many people pay for higher allowances that they don’t end up using. If you don’t want to leave your current provider, try haggling, and if you claim benefits, check if you can save money by signing up for a cheaper social tariff.

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