Several people have been left without internet service this afternoon as a large outage has hit Community Fibre customers, as the firm responsible confirmed engineers are treating the issue as a “high priority”.

The organisation has confirmed network issues are affecting “multiple customers” today. Engineers are now working on the problem as a “high priority” to help restore people’s connections.

Many have shared their frustration on social media following the reported problems, which started at around 11.30am this morning. Replying to users on X, the firm said: “Hi, sorry for the disruption. We’re working on a fix as a top priority.”

Community Fibre said in a statement: “We are aware some of our customers are experiencing network outages this afternoon. Our specialist network delivery team are looking into this with the highest priority, and we expect to see these network issues resolved shortly.”

They added in a statement published online: “We apologise for any inconvenience caused and appreciate your patience.”

Some people said they had problems contacting the firm. One said: “Internet is down SE london. No live chat, service status check page down, customer support numbers busy, and request form broken.”

Another added: “Well I currently have no internet at the moment and it turns out it’s not just me but everyone who’s on Community Fibre are having the same problem.” One more said: “Your website is down my internet is down and the number for customers service keeps hanging up. This is ridiculous.”

Last week research from comparison firm Broadband Genie has revealed the best and worst UK providers when it comes to overall reliability, and it appears to be bad news for those using Three Mobile. This popular telecoms firm ranked 17th out 21 – with only some smaller ISPs posting worse results for leaving customers dealing with frequent outages.

Broadband Genie’s survey showed that just 40% of Three’s users hadn’t suffered from any outages – that means 60% of Three users may have been left offline at some point. That figure is compared to top-ranked Utility Warehouse who scored an impressive 93% of users without any issues.

One surprise was EE who only managed a position of 11th. EE’s parent company, BT, came second overall with this provider one of the best for reliability and keeping its customers connected. Other winners include, TalkTalk, Sky, Plusnet and Virgin Media who were all in the top half of the table.

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